{"id":1411,"date":"2022-01-07T20:18:48","date_gmt":"2022-01-07T20:18:48","guid":{"rendered":"https:\/\/mwasalatmisr.com\/?page_id=1411"},"modified":"2022-01-11T02:57:39","modified_gmt":"2022-01-11T00:57:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/mwasalatmisr.com\/ar\/faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class='panel-group faq' id='accordion1'><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse1'>Is booking or reservation required to use Mwasalat Misr services?<\/a><\/h4><\/div><div id='collapse1' class='panel-collapse collapse'><div class='panel-body'><h4>Our service is available for anyone who wants to use it without pre reservation. Just show up at your nearest bus stop on time and wave for the bus.<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse2'>How can i find Mwasalat Misr lines, and how do I know trip schedules ?<\/a><\/h4><\/div><div id='collapse2' class='panel-collapse collapse'><div class='panel-body'><h4>All of our lines, and trips schedules are available on Mwasalat Misr App:  open GPS on your mobile  open Mwasalat Misr App  Immediately all new lines will appear to you, with nearest trip time updated second by second   or through WhatsApp services on our line 01280000012, or through messenger service on our official Facebook page<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse3'>How can i use WhatsApp service for Mwasalat Misr ?<\/a><\/h4><\/div><div id='collapse3' class='panel-collapse collapse'><div class='panel-body'><h4>``Open WhatsApp Send (Hello) to our number 01280000012, Chatbot will guide you through chat``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse4'>What areas are covered by Mwasalat Misr services?<\/a><\/h4><\/div><div id='collapse4' class='panel-collapse collapse'><div class='panel-body'><h4>Our services currently cover Greater Cairo with a focus on New Communities such as New Cairo and 6th of October. We provide interconnected services of long routes towards Central Cairo as well as last-mile routes.<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse5'>What are the operating days of Mwasalat Misr service ?<\/a><\/h4><\/div><div id='collapse5' class='panel-collapse collapse'><div class='panel-body'><h4>Our service is available all days of the week<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse6'>Is there a discount for people with special needs?<\/a><\/h4><\/div><div id='collapse6' class='panel-collapse collapse'><div class='panel-body'><h4>Services across our network are 100% free for people with special needs upon presenting ``Integrated Services Card`` issued by the Egyptian Ministry of Social Solidarity to the bus driver.<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion1' href='#collapse7'>What benefits I get when using Mwasalat Misr service ?<\/a><\/h4><\/div><div id='collapse7' class='panel-collapse collapse'><div class='panel-body'><h4>``Because it is a smart transportaion service depends on the contactless payment system through Mwasalaty card, without any need of cash  Take benefit of the immediate discount on the ticket price  Air-conditioned service is available  USB charging ports are available  WIFI service is available``<\/h4><p><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class='panel-group faq' id='accordion2'><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse8'>What is Mwasalati card ?<\/a><\/h4><\/div><div id='collapse8' class='panel-collapse collapse'><div class='panel-body'><h4>The first smart cashless payment method in Cairo is finally here. Mwasalati Card is a wallet (not a subscription card). You can top-it up with any amount between EGP20 and EGP300 and use it whenever you please.<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse9'>Where can I find Mwasalaty card, and how can I register it ?<\/a><\/h4><\/div><div id='collapse9' class='panel-collapse collapse'><div class='panel-body'><h4>``Mwasalaty card is available with all drivers, our representatives in our main station, and our mobile representatives on buses You can buy it for 40 EGP, and you will get 15 EGP a s free credit You can register your Mwasalaty card through Mwasalat Misr App or through WhatsApp services on our line 01280000012, or through messenger service on our official Facebook page``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse10'>How can I use my Mwasalaty card ?<\/a><\/h4><\/div><div id='collapse10' class='panel-collapse collapse'><div class='panel-body'><h4>``You can easily use your Mwasalaty card on all Mwasalt Misr working lines without need of cash,  once you get on bus, scan your card on tickets machine,  immediately the discount on your ticket will be applied, and the remain balance will be printed on the ticket  you can use it by yourself, or for your family, or for your friends    You can recharge you Mwasalaty card from our representatives in our main station, and our representatives on buses,  or from FAWRY service by code 254,  you can find nearest FAWRY POS through our WhatsApp number 01280000012,  or through messenger service on our official Facebook page``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse11'>How can I subscribe to Mwasalat Misr service ?<\/a><\/h4><\/div><div id='collapse11' class='panel-collapse collapse'><div class='panel-body'><h4>``Our service is available for anyone without any subscription, you can take the benefit from of the immediate discount on your ticket price through Mwasalaty card the savings card, without any need of cash,   or you can pay with cash for your ticket``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse12'>What are the official communication channels with Mowasalat Misr?<\/a><\/h4><\/div><div id='collapse12' class='panel-collapse collapse'><div class='panel-body'><h4>``You can contact us : through Mwasalat Misr App or through our WhatsApp number 01280000012, or through messenger service on our official Facebook page, or you can call us on our number 01280000012,``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse13'>How do I submit a suggestions or complaints?<\/a><\/h4><\/div><div id='collapse13' class='panel-collapse collapse'><div class='panel-body'><h4>``In case of you have a suggestion, or a complaint, you can contact us through below channels : through Mwasalat Misr App or through our WhatsApp number 01280000012, or through messenger service on our official Facebook page,  after that our customer support agent will guide you``<\/h4><p><\/p><\/div><\/div><\/div><div class='panel'><div class='panel-heading'><h4 class='panel-title'><a class='collapsed' data-toggle='collapse' data-parent='#accordion2' href='#collapse14'>In case of :  my Mwasalaty card is damaged \/ or lost,  an error occurs during recharging my Mwasalaty card,  an error occurs in Mwasalat Misr ticketing system,  how can I get compensated ?``<\/a><\/h4><\/div><div id='collapse14' class='panel-collapse collapse'><div class='panel-body'><h4>``You must :  send a photo of your card to identify it`s number and owner data +  send a photo of your last trip tickets (last balance), (bus number), and (driver number) must be clear on it +  send a photo of last charging receipt   through Mwasalat Misr App or through our WhatsApp number 01280000012, or through messenger service on our official Facebook page,   We will check the data in 24 hours after that our customer support agent will guide you``<\/h4><p><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Is booking or reservation required to use Mwasalat Misr services?Our service is available for anyone who wants to use it without pre reservation. 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